Effective Date: 9 October 2026
Zoooto Food & Grocery Delivery (“Zoooto”, “we”, “our” or “us”) is owned and operated by Sirsho Global Private Limited.
This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Zoooto mobile application available on the Google Play Store.
App Name: Zoooto Food & Grocery Delivery
Package Name: com.furiousbuddy.buffeto
By using Zoooto, you acknowledge this Privacy Policy. Where applicable law requires consent for a particular activity, we will request that consent separately.
1.1 Personal Information
When you use Zoooto, place an order, or contact customer support, we may collect information you provide, including:
1.2 Order and Shopping Information
We may collect information about your food and grocery orders, including selected restaurants or stores, menu items, product identifiers, quantities, cart contents, order value, applied discounts, delivery charges, order history, cancellations, and refund requests.
1.3 Payment Information
We may process order amounts, transaction references, payment method, payment status, refund status, and other information required to verify and manage transactions. Online payment details may be processed by our payment service provider.
1.4 Device and Technical Information
Depending on the app configuration and services enabled, we or our service providers may process technical information such as device type, operating system, app version, IP address, diagnostic information, app interactions, and device identifiers.
Zoooto may access or use Android ID or other device identifiers where implemented and permitted by the Android platform. These identifiers may be used for purposes such as app functionality, device recognition, security, analytics, and service performance measurement, depending on the features enabled.
Device identifiers may be processed by Zoooto or relevant service providers. Where identifiers are shared with a third party, the sharing and use will depend on the applicable integration, configuration, and legal requirements.
The Zoooto Android application does not necessarily use browser cookies in the same way as a website. However, our website, embedded web content, or third-party services may use cookies or similar technologies where applicable.
Cookies and similar technologies may be used to maintain functionality, remember preferences, understand service usage, measure performance, or support advertising measurement.
You may be able to manage certain advertising or tracking preferences through your Android device settings or the relevant service provider. Available controls depend on your device and the services in use.
We use delivery addresses, landmarks, and delivery instructions provided by customers to determine delivery eligibility and help restaurants, stores, and delivery partners fulfil orders.
If a feature requests access to your device's location, that access will depend on the relevant Android permission and the functionality enabled in the app. We will not claim to collect precise device location unless that functionality is actually implemented and used.
Delivery partners may process relevant delivery information and location information where necessary to provide delivery services, subject to the app's actual functionality and applicable permissions.
We may use your information to:
Zoooto may use Meta technologies, including the Facebook SDK and Meta App Events, to measure app activity, understand how users interact with the app, evaluate advertising performance, and attribute app installs or in-app actions to advertising campaigns.
Depending on the integration and configuration, events sent to Meta may include app activation and events relating to actions such as adding an item to a cart or completing a purchase.
Event information may include event names, timestamps, item or product identifiers, purchase values, currency, and other event parameters configured by us. The SDK or related services may also process technical information and device or advertising identifiers where available and permitted.
We use these technologies for analytics, advertising measurement, conversion attribution, and related performance analysis where enabled. The actual information transmitted depends on the SDK version, configuration, event implementation, device settings, and applicable permissions or consent requirements.
We do not intend to include passwords, payment card credentials, or unnecessary sensitive personal information in custom app-event parameters.
Meta processes information it receives under its own applicable terms and privacy policies. For more information, please review:
We process information as necessary to provide requested services, fulfil orders, maintain security, and comply with legal obligations, subject to applicable law.
Where consent is required for advertising, analytics, promotional communications, or other processing, we will request consent through an appropriate mechanism.
If you have consented to promotional communications, you may withdraw that consent or opt out using any available unsubscribe option or by contacting us at [email protected].
Withdrawing consent does not affect processing already lawfully carried out before withdrawal. Some processing necessary to fulfil orders, maintain transaction records, or comply with law may continue where legally permitted.
Zoooto may support online payments and cash on delivery, depending on the payment options available for an order.
We use Razorpay for applicable online payment processing. Payment information is handled according to the payment method, integration, and provider's applicable security practices.
We do not intend to store full payment card credentials on our own servers. We may retain transaction references, order amounts, payment status, refund information, and related records needed to manage transactions, resolve disputes, prevent fraud, and comply with legal obligations.
Payment processing and the information collected by the provider are subject to its applicable terms and privacy policy. For further information, please review Razorpay's Privacy Policy.
We may share relevant information with the following categories of recipients where necessary for the purposes described in this policy:
The information shared depends on the recipient's role and the service being provided. Third-party providers may process information under their own applicable privacy policies and terms.
We do not sell personal information in exchange for money. This does not mean that no information is shared with service providers or advertising and analytics partners as described in this policy.
Information may be processed in jurisdictions outside your place of residence, subject to applicable legal requirements.
Zoooto may send service-related notifications concerning order confirmation, preparation, dispatch, delivery, payment status, refunds, customer support, and other relevant service updates.
Where push notifications are enabled, the app and its notification service provider may process information such as device notification tokens and message-delivery information to deliver notifications.
You can manage notification permissions through your device settings. Disabling notifications may prevent you from receiving certain updates through push notifications, but it does not necessarily cancel an order or stop other forms of service communication.
We retain personal information only for as long as reasonably necessary to provide services and fulfil the purposes described in this policy. This may include maintaining order history, transaction records, customer support records, security logs, and legally required records.
Retention periods depend on the type of information, the purpose for which it is processed, applicable law, and the need to resolve disputes or prevent fraud. Information that is no longer necessary will be deleted or de-identified where appropriate and technically feasible.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, loss, misuse, alteration, or destruction.
No method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the app or other electronic services.
Subject to applicable law, you may request access to, correction of, or deletion of personal information held by us.
To submit a request, contact [email protected] and describe the information or action you are requesting. We may need to verify your identity before processing the request.
Some records may need to be retained where required by law or where reasonably necessary for accounting, fraud prevention, dispute resolution, security, or other legally permitted purposes.
Zoooto is not intended to be used by children in circumstances where parental consent or other legal requirements have not been satisfied. We do not knowingly collect children's personal information in violation of applicable law.
If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.
Zoooto may contain links to third-party websites or use third-party services. When you access those services, their own terms and privacy policies may apply.
We are not responsible for the privacy practices of independent third-party services. We encourage you to review their policies before providing information directly to them.
We may update this Privacy Policy to reflect changes in our services, technology, data practices, or legal obligations.
The updated version will be published on this page with a revised effective date where appropriate. We encourage you to review this policy periodically.
If Zoooto or Sirsho Global Private Limited undergoes a merger, acquisition, restructuring, or transfer of business, information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:
Company Name: Sirsho Global Private Limited
App Name: Zoooto Food & Grocery Delivery
Email:
[email protected]